Your Enrollee Handbook (which you can access through a link in the Resources section below) has a complete list of benefits.

You will never be charged for healthcare services provided by MedStar Family Choice-DC. There are currently no co-pays for services. However, select services could require a certain age or condition. You will be notified of any changes before they take effect.


Transportation services are provided by Access2Care. If you need transportation for a medical appointment, it can be scheduled 24/7 by calling 866-201-9974. [open in mobile] Transportation must be scheduled at least three business days before a regular appointment. It must be scheduled at least one business day before EPSDT or urgent visits.

SafeLink Wireless

We are proud to be working with SafeLink Wireless to offer the LifeLine program free to you. This program provides a free smartphone, 4.5 GB of data, and 350 monthly minutes.

MedStar eVisit

Get 24/7 access to doctors online at no cost to you!

Learn More

Nurse Advice Line

If you are feeling sick and/or need medical advice, call the free Nurse Advice Line at 855-210-6204. Registered nurses are available 24 hours a day/7 days a week/365 days a year to answer your healthcare questions and assess your symptoms.

Nurses can help you decide whether to call your doctor, go to urgent care, visit the ER, or treat your symptoms at home. All calls are answered live.

For medical emergencies, call 911.

Resources and information

How new technology is evaluated

MedStar Family Choice–DC (MFC-DC) evaluates new technology, and new uses for technology already available, as needed. We evaluate new technology to keep up with industry changes and standards. This helps to ensure that our enrollees have access to safe and effective care.

The new technology we evaluate may fall into categories such as medical and behavioral healthcare procedures, medications, medical equipment (for example, insulin pump), and treatments (for example, vaccines).

When there is a need for new technology, the Chief Medical Officer will review it and make sure that it has been approved by the Food and Drug Administration. We will then see if DC Medicaid covers it. If DC Medicaid determines that the new technology should be a covered benefit, the request will be approved by MFC-DC if it is medically necessary. If DC Medicaid does not currently cover the new technology, we will review industry standards in considering whether or not to cover the new technology.

Information current as of: