We want you to keep your health coverage!

To make sure that you don't miss important information, please be sure that the Department of Health Care Finance (DHCF) has your current address, phone number, and email address so that DHCF knows where to send your renewal letter. Update your information at districtdirect.dc.gov.

No-cost telehealth and no appointment needed.

As a MedStar Family Choice District of Columbia Enrollee, you receive MedStar eVisit – Telehealth visits without needing an appointment and at no cost. You can use this service anytime, day or night, from your home. Doctors from MedStar Health will check you for common sicknesses and injuries and help you with treatment plans. To connect, download the app to your tablet, smartphone, or use your computer to go online. 

Call 911 or seek care at your nearest emergency department if you have a medical emergency.

How MedStar eVisit – Telehealth works.

  • Get the MedStar eVisit app on your Apple iPhone or Android device, or click here on your computer (make sure you have a web camera and microphone).

  • Make an account.

  • Confirm your MedStar Family Choice District of Columbia insurance plan.

  • You don't need an appointment. After making your account, you can talk with a certified MedStar Health provider whenever you need.

  • Your health provider will talk with you, figure out what's wrong, give you a prescription, or assist with a referral if necessary.

  • Keep the app on your phone (or save it on your computer) so that MedStar eVisit – Telehealth is always ready when you need it.

  • If you need language services, including ASL for people who are deaf or have trouble hearing, check out this guide at evisitinterpreter.medstartelehealth.org before your visit to know what will happen. You can tell us what language help you need during the process.

  • ¿Desea solicitar servicios de traducción durante esta sesión?
    Revise la guía a evisitSpanish.medstartelehealth.org antes de comunicarse con el proveedor en eVisit.

Conditions MedStar eVisit – Telehealth can treat.

All MedStar eVisit providers treat many of the same conditions that you would seek care for at a MedStar Health Urgent Care Center. Log into MedStar eVisit if you are experiencing any of the following:

Rash or hives
Headaches or migraines
Sinus infections, which are caused by allergies, viruses, and bacteria
Urinary tract infections in females
Tick-borne illness (Lyme)
Seasonal allergies
Pink eye
Nausea, vomiting, or diarrhea
Joint or back pain
Minor cuts or burns
Insect or minor animal or human bites
Minor falls without head injury
Minor motor vehicle accidents without bone tenderness or pain

Unsure of where to go? MedStar eVisit – Telehealth providers can help find the best place to receive care.

When should I not use MedStar eVisit – Telehealth?

  • You should not use MedStar eVisit – Telehealth if you have severe flu symptoms and require an in-person evaluation.
  • These symptoms include difficulty breathing or shortness of breath, chest pain or discomfort, dizziness, confusion, severe or persistent vomiting, or flu–like symptoms that improve then worsen again.
  • If you have a medical emergency, call 911 or visit your nearest emergency room.

How much does MedStar eVisit – Telehealth cost?

MedStar eVisit – Telehealth is always available at no cost for all MedStar Family Choice DC Enrollees.

Information current as of: