Your Enrollee Handbook includes a complete list of your health plan benefits. Click the DC Healthy Families Enrollee Handbook links below for information about your covered benefits and services.

You will never be charged for healthcare services provided by MedStar Family Choice-DC. There are currently no co-pays for services. However, select services could require a certain age or condition. You will be notified of any changes before they take effect.

DC Healthy Families Benefits Contact Information and Benefits Frequently Asked Questions are available as well.

DC Healthy Families Enrollee Handbook

2021-2022 Enrollee Handbook

Find a Provider / Provider Directory

Click below to find a provider, view the print directory, or download the machine readable directory. 

Search for providers here

Nurse Advice Line

If you are feeling sick and/or need medical advice, call the free Nurse Advice Line at 855-210-6204. Registered nurses are available 24 hours a day/7 days a week/365 days a year to answer your healthcare questions and assess your symptoms.

Nurses can help you decide whether to call your doctor, go to urgent care, visit the ER, or treat your symptoms at home. All calls are answered live.

For medical emergencies, call 911.


Transportation services are provided by Access2Care. If you need transportation for a medical appointment, it can be scheduled 24/7 by calling
866-201-9974. Transportation must be scheduled at least three business days before a regular appointment. It must be scheduled at least one business day before EPSDT or urgent visits.

SafeLink Wireless

We are proud to be working with SafeLink Wireless to offer the LifeLine program free to you. This program provides a free smartphone, 4.5 GB of data, and 350 monthly minutes.

Information current as of: