Please contact MedStar Family Choice-DC if you have any questions or concerns about the services we provide.

Current Enrollees

If you are already an Enrollee and have any questions, please call 888-404-3549, Monday to Friday, from 8 a.m. to 5:30 p.m. To have your issues addressed, please call during normal business. You may leave us a non-urgent message after hours. Calls received after normal business hours will be returned the next business day. You can also send us a secure message through the Enrollee Portal to request a new primary care provider or ask questions about ID cards, authorizations, or billing.  

If you need to reach our 24/7 Nurse Advice Line, please call 855-798-3540.

Case Management Department

Please call 855-798-4244. We are available Monday to Friday, from 8 a.m. to 5:30 p.m. Any voice messages received after hours will be addressed the next business day. For pharmacy concerns after hours, please call 888-404-3549.

Interested in joining?

If you are a potential enrollee interested in enrolling in MedStar Family Choice-DC, please call DC Healthy Families/DC Healthcare Alliance at
800-620-7802 or 202-639-4030. For TTY/TDD, please call 202-639-4041.

Providers

Whether you are already a provider or would like to become a provider, please call Provider Relations at 855-798-4244, Monday to Friday, from 8 a.m. to 5:30 p.m. Any calls received after business hours will be returned the next business day.

Current Providers can also send us a secure message through the Provider Portal. 

Information current as of: