Enrollee Services: 888-404-3549

Monday through Friday 8 a.m. - 5:30 p.m.

  • To obtain an MedStar Family Choice District of Columbia enrollee ID card

  • Primary care provider changes

  • Concerns or general questions

  • For language assistance

Outreach/Case Management & Behavioral Health Services: 855-798-4244

Monday through Friday 8 a.m. - 5:30 p.m. 
  • For assistance scheduling routine and preventive care medical visits 

  • To learn about wellness incentive programs

  • Mental health and substance use treatment and services information

  • Confidential case management services, where a care manager can help you create a plan to achieve your health goals

  • Assistance in locating behavioral health providers

After Hours Nurse Line: 855-798-3540

24 hours a day/ 7 days a week
  • To speak with a nurse about care for an illness or injury

  • To listen to the audio health library and learn about health conditions that may concern you or your family

Avesis Dental and Vision Services: 844-391-6678

Monday through Friday 8 a.m. - 5:30 p.m.
  • Information about your dental and vision benefits

  • Assistance in locating dental and vision providers

Transportation: 866-201-9974

  • To schedule transportation to routine and urgent medical services
  • Transportation to health plan-sponsored community events, renewal of medical benefits, and other select community resources

To enroll in DC Healthy Families benefits and select a managed care organization:

Monday through Friday 8 a.m. - 6:00 p.m.

Online: DCHealthyFamilies.com

Call: 202-639-4030 or 800-620-7802

Information current as of: