To obtain information on the status of your claims, please log on to the online claims look up website or call our Provider Customer Service Line at
800-261-3371, which is available Monday through Friday 8:30 a.m. – 5 p.m.
Find out the guidelines for timely claims submissions
Are you submitting claims electronically? Learn how to send your MedStar Family Choice-DC claims electronically.
Electronic Funds Transfer (EFT) / Electronic Remittance Advice (ERA)
Learn where to send refunds for errors in claims payments.
Learn how to submit a payment dispute.
Prior authorization is required for elective and direct placement into observation (i.e. from home, physician office, etc.)
Click on the link above for the ICD-10-CM version of the Emergency Room Auto-Pay List.
Denial Codes and Reasons
The providers’ Remittance Advice, denied claim(s), or line item will have an detailed explanation of denial code(s). If you receive an electronic statement (837), look on the online claim portal for more claims information.
Information current as of: